January 17, 2025 - 14:26
In a significant move to enhance its operational efficiency, Zurich North America has announced the creation of a new specialties business and the establishment of its Customer Development and Management (CDM) units. This restructuring initiative is a key component of the company’s comprehensive three-year strategic plan aimed at driving growth and improving customer service.
The new specialties business is designed to focus on niche markets, allowing Zurich to tailor its offerings to meet the specific needs of various industries. By concentrating resources on specialized sectors, the company aims to foster deeper client relationships and provide more customized solutions.
Additionally, the formation of the CDM units underscores Zurich's commitment to enhancing customer engagement and support. These units will be instrumental in developing strategies that prioritize customer satisfaction and streamline communication between the company and its clients.
This restructuring is expected to position Zurich North America for sustained success in a competitive landscape, ensuring it remains responsive to the evolving demands of the market.
